TERMS AND CONDITIONS

 
  1. Our light is produced to order and it may require some time to assemble the products depending on the order quantity and customisation. It is NOT possible to cancel the order for a full refund after 48 hours of placing the order as we have commenced preparing your order. We will only be able to refund 70% of your payment once it has passed 48 hours.
  2. Order cancellation is NOT possible after the order has been shipped. We are NOT able to refund your order should you wish to cancel the order at this stage.
  3. Please input and check your shipping address carefully as it is important to get the orders to you in a timely manner. We are not able to ship to a PO BOX addresses. We are NOT able to change the shipping address once the order has been shipped without incurring additional shipping cost and time.
  4. We do our best to ensure the order is delivered in a timely manner. However due to various circumstances out of our control (pandemic, postal delays, etc), we are not able to guarantee a specific delivery time. Should you need it in a hurry, we offer express shipping options which will expedite the delivery time substantially. Should extended delays occur, for any orders not received within 60 days, we will issue you a full refund. This 60 days does not include the Chinese new year holiday period above on point number 1.
  5. If the item is received damaged, faulty, or not as described, our first course of action will be to rectify the problem by shipping new units of lights or parts to fix the problem. If that is not possible due to various reasons, we will issue a full refund and you don't need to return the item to us.
  6. If you want to return the order because of a change in mind*, we will require you to ship the package back to us in China in original condition**. In this case, customer pays for shipping cost both ways. Customer pays the cost of the return shipping and also the cost of the original shipping cost valued at 30% of the entire value of the order. Once the order has been shipped back to us, we will refund 70% of the entire order value.
  7. Our lights must be installed by a licensed electrician. By purchasing our lights, you acknowledged and agreed that installation of our lights must not be attempted by anyone other than a licensed electrician.
  8. For customers from the EU, UK and other European countries outside the EU, we have 2 shipping options.

Option 1 Import Tax Payable: Fastest shipping option (typically 2-3 weeks delivery) with DHL/FedEx/UPS where the VAT and import duties are not included. You will need to pay for VAT and import tax upon the shipment entry into your country. By choosing this shipping option, you acknowledged the responsibility to pay for these taxes.

Option 2 Import Tax Included: Slower shipping option (typically 3-5 weeks delivery) where we pay for any VAT and import tax. The order will be delivered to you with no more tax to pay from your end. A minimum order value of USD 500 is applicable to utilise this option.

Related to number 8 above. Should you choose option 1 and If VAT and import duties are not paid, the package will be returned to us. In this case we are only able to refund you 70% of the order value.

  • * change of mind is any reasons except item being faulty or damaged or not as described.
  • ** original condition means the light is new and has never been installed.